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Customer Care

The objective of the Customer Care Department, headed by Giancarlo Grimaldi, is to increase customer satisfaction and improve the level of service offered to customers, by integrating and optimising the customer relations processes in the post-sales phase. In particular, the department is responsible for the administrative validation of orders received from the sales channels, for managing customer complaints, credit management and assessment, and the billing process.
Another of its important functions is to identify, develop and propose, in close collaboration with the Marketing and Sales Departments, targeted short and medium-term action plans, designed to improve customer satisfaction and, as a result, reduce and prevent negative situations and facilitate cross-selling and up-selling of Seat products.

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Last Update: Mon 23 Feb 2009 | 04:00 PM