
Seat Corporate University was formed with the aim of becoming a school of excellence
in Italy regarding the provision to SMEs of consultancy in the area of communications and
advertising information. In its fourth year of activity, SCU has continued toward its objective of
creating training courses aimed at developing business skills, new methods of customer relations,
and approaches to consultancy and business partnerships. SCU’s activity aims at spreading the Seat
PG Internet offering and potential to create business contacts, as well as promote the spread of
company values. It has bolstered and expanded the training provided to the employees and the
salesforce of the Seat Pagine Gialle Group.
In 2007, Seat Corporate University provided more than 60,000 hours of training
with an average of 25 hours per capita. In the first half of 2008, more than 48,000 hours were
provided and more than 4000 individuals took part; in 2009 Seat Corporate University provided more
than 126.000 hours of training and more than 8000 individuals took part.
The key activities are designed:
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for the salesforce and customers, through the “Insieme On Line” project, a
training course aimed at consolidating and increasing Internet skills and knowledge, fostering a
more conscious approach to the web which is changing the world. The project focuses on increasing
professionalism, customer satisfaction and loyalty, and attracting new business opportunities. Seat
Corporate University has held Customer Clinics with its customers, centred on identifying the most
effective methods of advertising communications for SMEs, shops and professional activities;
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to develop the managerial skills of people and stimulate attention to
organisational conduct consistent with company values such as cooperation, personal efficiency,
internal/external customer orientation, with special attention to market dynamics;
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to broaden the specialised knowledge of professionals and enhance technical
skills;
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to develop e-learning training courses in webcast mode, with less use of the
traditional classroom, bringing savings in terms of time and travel costs.
Seat Corporate University publishes the bi-monthly magazine “Con Voi” launched in March 2006
and now in its 15th edition, with a view to providing SMEs with information on company
communications and marketing strategies. It offers a vast array of information on the performance
of local economies and sectors where the SMEs operate and includes accounts of experiences of
successful firms. The online magazine provides the calendar of training events offered to SEAT
Pagine Gialle S.p.A. customers.